Graduate School

2019-2020

1. Productivity in the workplace among graduates of Master of Arts in English Language Studies by Dr. Reynalda Garcia
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2. Evaluation of Online Instruction in the Graduate School: Basis for Continous Inprovement by: Dr. Esmenia R. Javier
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   With the rise of technology and distance learning, a recently new type of internationalization of higher education seems to be emerging in many parts of the world. Technology plays a big role in the internationalization of education. Online instruction becomes a widely used educational model where students and instructors connect via technology to review lectures, submit assignments and communicate with one another. No face-to-face residential learning occurs since lectures, assignments and readings are delivered online. The onset of the corona virus19 pandemic gave rise to the online delivery of instruction, particularly for international students- as foreign travels are restricted- to ensure the health safety of all stakeholders.This paper gathered feedbacks on delivery of online courses from 22 international students- considered as the customers of a University in the Asia Pacific Region. Findings of the study revealed that majority of the students are satisfied with the contents of the courses delivered online. They also like or are satisfied with the competence of the Teacher to deliver the courses. They are likewise satisfied with the learning outcomes of the courses even if these are delivered online. Some students experienced poor internet connectivity. Some of them opined that online courses can be enhanced by incorporating actual cases that can supplement their online learning. This study could be used as guide by the educational leaders particularly on the improvement of the online delivery of Instruction in their respective educational institutions.

   Key words: internationalization of education; covid19 pandemic; online courses; online education; customer feedback

2017-2018

1. Tracer Study of Master in International Hospitality Management for 2010-2015 by: Dr. Sevillia S. Felicen and Dr. Alex P. Ylagan
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    In securing job in the highly competitive global marketplace, a master’s degree sets apart from other job candidates.  With a master’s degree, one will be eligible for more jobs especially for managerial position. This study aimed to trace the graduates of MIHM, determine the skills gained from MIHM program; identify the impact of taking MIHM program in terms of personal and professional aspects; determine the impact of the student outcomes (SO) to MIHM; determine the relevance of the courses taken in the current position; and test the significant difference on the skills gained when grouped according profile. Descriptive design was used with questionnaire as main instrument in gathering data. Frequency distribution, percentage, weighted mean,  T-Test  and Analysis of Variance (ANOVA) were utilized as the statistical tools.  Based on the result, 100% of the graduates are employed, they strongly agreed on the skills they gained from the program such as handling customer complaint, independent working, strategic skills, problem solving, personal learning, teamwork, leadership, communication and decision making. They consider their opportunity to pursue PhD in IHM to a great extent while providing career progress as an avenue for receiving more employers’ incentive as a professional impact to a very great extent.  Core Courses, Professional Courses and Cognate courses are very relevant to the current job position. It was also found out that there is significant difference in the assessment of skills gained by the graduates in terms number of years in the company, place of work and employment status. Keywords:  Master in International Hospitality Management, Tracer Study, Employability 
2. How Undergraduate Research and Academic Experiences influence the Decision to Pursue Graduate School by: Jake Laguador
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2016-2017

1. Interventions to Improve the Quality of Life of the Badjaos In Batangas City by: Dr. Imelda An & Dr. Rosario Tamayo (2016)
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   This study attempted to assess the effectiveness of the implementation of the programs intended for the Badjaos in Batangas City. Likewise, the problems encountered in the implementation became the bases in the formulation of the proposed intervention to enhance the implementation of the programs in order to improve the quality of their lives. It employed descriptive correlation design supported by interviews and observation techniques. Respondents were 156 from barangays Wawa and Malitam selected through convenience sampling. The statistical tools used were frequency count, percentage, mean, and Analysis of Variance (ANOVA) done through the Statistical Package for the Social Sciences (SPSS) software. Results revealed thatthe Bats. City government effectively implements massive birth registration, maximum hospital discounts, supplemental feeding program and EBD Health card; however, less effective on practical skills development and burial assistance.The implementation of the programs on health and education resulted to a great extent of impact on the quality of life of the Badjaos. On the other hand, to a least extent of impact are felt on reduction of teenage pregnancy, practical skills development and cash for work programs. Also, the respondents often encounter problems on unavailability of funds to sustain the programs and poor or limited community participation.The effectiveness of the implementation of the programs affect the impact on the quality of life of the Badjaos and the problems they otten encounter.Therefore, a plan of action containing interventions to enhance the implementation of the programs to improve the quality of life of the Badjaos is proposed.Keywords: Indigenous Peoples (Ips), Badjaos in Batangas City, QOL of the Badjaos
2. Stakeholders’ View on a Customer Friendly Environment Program: Input to Quality Service by: Dr. Jake M. Laguador, Dr. Hadge Encio & Mr. Joseph Deligero (2016)
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   Every organization is aspiring to attain high level of performance in terms of positive customer feedback and results of satisfaction survey as these can serve as basis for continual improvement of educational services. This study aimed to address the feedback from students, parents, and alumni in terms of the image that the University would like to project as customer friendly environment (CFE). Descriptive type of research was utilized in the study. Results showed that students have rated customer friendly environment of LPU-Batangas as significantly lower compared to employees and alumni; while year level was not considered a factor of CFE. Parents from the colleges of Business Administration, Nursing, and Criminology have very high satisfaction to the services of the university. Meanwhile, the College of Allied Medical Professions and College of Engineering obtained significantly the least when compared to the College of Nursing. Although, parents of high school students have the most number of comments and suggestions in the parents’ feedback, they were found to be satisfied with the services of the University in moderate level. Implication of the study towards the implementation of customer relationship management was also discussed. Implications of the findings to the quality service were discussed to sustain the assurance mechanisms of the institution.
   Keywords: customer friendly environment;quality service; customer relationship management

2015-2016

1. Correlates of Selected Students’ Profile, Academic Performance and Level of Customer Satisfaction in LPU-Batangas: Inputs to Strategic Planning by: Dr. Esmenia R. Javier, Dr. Pricila Mendoza, Mrs. Cristina Villas & Miss Renelee Delgado (2016)
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   The study serves as an internal analysis of certain variables that can be important inputs to the strategic plan of LPU-B. It described the academic performance of students in terms of the general weighted average in both professional and general education subjects; assessed the level of customer satisfaction on the services being rendered by LPU; and investigated the extent of association among the variables profile, academic performance and customer satisfaction. Descriptive type of research was utilized in the study. Results showed that majority of the students obtained an academic performance Good to Very Good. This is an indication that LPU-B is able to provide the necessary requirements for them to obtain this academic performance rating. The level of customer satisfaction is Satisfied. This is contrary to the institutional Customer Satisfaction Measurement (CSM) which is 4 .67 verbally interpreted as Very Highly Satisfied. This is an interesting result that may call for the review of the current CSM policies and procedures. The students rated low the items pertaining to students services and facilities, such as field trips, freshmen orientation, and laboratories and gymnasium. Academic performance of the students has no significant relationship with their age, religion and economic status. The only profile variable that is related to academic performance are location and gender. There is no significant relationship between academic performance and the level of customer satisfaction. The quantitative feedbacks on level of customer satisfaction harmonize and are in sync with the direct feedbacks of the students. Keywords: Academic Performance, Customer Satisfaction, Business Administration

2005 – 2011

1. Stakeholders’ View on a Customer Friendly Environment Program: Input to Quality Service By: Dr. Jake M. Laguador, Dr. Hadge A. Encio & Mr. Joseph Cezar L. Deligero (2016) 
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   Every organization is aspiring to attain high level of performance in terms of positive customer feedback and results of satisfaction survey as these can serve as basis for continual improvement of educational services. This study aimed to address the feedback from students, parents, and alumni in terms of the image that the University would like to project as customer friendly environment (CFE). Descriptive type of research was utilized in the study. Results showed that students have rated customer friendly environment of LPU-Batangas as significantly lower compared to employees and alumni; while year level was not considered a factor of CFE. Parents from the colleges of Business Administration, Nursing, and Criminology have very high satisfaction to the services of the university. Meanwhile, the College of Allied Medical Professions and College of Engineering obtained significantly the least when compared to the College of Nursing. Although, parents of high school students have the most number of comments and suggestions in the parents’ feedback, they were found to be satisfied with the services of the University in moderate level. Implication of the study towards the implementation of customer relationship management was also discussed. Implications of the findings to the quality service were discussed to sustain the assurance mechanisms of the institution. Keywords: customer friendly environment;quality service; customer relationship management 
2. Interventions to Improve the Quality of Life of the Badjaos In Batangas City By:  Ma. Rosario B. Tamayo, DPA & Imelda L. An, PhD (2016)
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   This study attempted to assess the effectiveness of the implementation of the programs intended for the Badjaos  in Batangas City. Likewise, the problems encountered in the implementation became the bases in the formulation of the proposed intervention to enhance the implementation of the programs in order to improve the quality of their  lives.  It employed descriptive correlation design supported by interviews and observation techniques.  Respondents were 156 from barangays Wawa and Malitam selected through convenience sampling. The statistical tools used were frequency count, percentage, mean, and  Analysis of Variance (ANOVA) done through the Statistical Package for the Social Sciences (SPSS) software. Results revealed thatthe Bats. City government effectively implements massive birth registration, maximum hospital discounts, supplemental feeding program and EBD Health card; however, less effective on practical skills development and burial assistance.The implementation of the programs on health and education resulted to a great extent of impact on the quality of life of the Badjaos.  On the other hand, to a least extent of impact are felt on reduction of teenage pregnancy, practical skills development and cash for work programs. Also, the respondents often encounter problems on unavailability of funds to sustain the programs and poor or limited community participation.The effectiveness of the implementation of the programs affect the impact on the quality of life of the Badjaos and the problems they otten encounter.Therefore,  a plan of action containing interventions to enhance the implementation of the programs to improve the quality of life of the Badjaos is proposed. Keywords:  Indigenous Peoples (Ips), Badjaos in Batangas City, QOL of the Badjaos 
3. Organizational Culture and Levels of Motivation among the Employees of the City Government of Batangas and Lipa: A Comparative Analysis By: Dr. Francis Kayode Ashipaoloye (2011)
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   Research has shown that culture signifies the image and the common expectations of the organization. Organizations vary in terms of values or the way things are done and whatever an organization will become positively or negatively depends largely on how well employees are motivated.This paper explored the organizational culture and levels of motivation of the employees of the government of Batangas City and Lipa City. The descriptive correlation method of research was used to gather the needed information. The organizational culture of both cities is perceived to be characterized by high organizational commitment and good working relationships among its employees which means employees are proud to be part of their respective organization and will do their best and support each other as a team to help the organization achieve its goals. Employees of both cities draw their motivation from their need to achieve more than their need for power and affiliation. The results revealed that the respondents have similar perceptions on their respective organizational culture and levels of motivation.Lastly, a proposed program to boost employee morale/motivation was submitted based on the significance of the findings of the research.Keywords: Organizational Culture, Motivation, City Government, Batangas, Lipa, Organizational Commitment
4. Reinventing the MBA Program of Lyceum of the Philippines University toward Quality Business Leadership By: Dr. Dexter Buted (2010)
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     The study aimed to reinvent the MBA program of the Lyceum of the Philippines University Batangas to meet the challenge of globalization in the area of business and economics.The study is strictly qualitative in nature and made use of qualitative content analysis. Although it is basically descriptive, much of the information and data gathered were treated or interpreted in qualitative terms.The researcher concluded that the MBA program of the LPU complied with CHED policy requirements, with up to date curriculum and qualified faculty to handle subjects. The Level 1 Accreditation of the MBA program marked its strength in the support given by the university. Although there are weakness and room for improvement in research, linkages, instruction and community extension.The proposed reinvention for MBA program strongly supports in developing quality business leaders starts for preparing students to be both technically competent and interpersonally skilful. Aside from the in-depth study of leading theories and best practices of leadership in the complex global business environment, graduates are expected to be equipped with the skills to provide effective leadership in change management and at team and organizational levels.The researcher recommends continuous Accreditation in the MBA program, refocusing curriculum to a more research oriented syllabi with modifications on instructional modalities fitting a business graduate to be technically and globally competitive. The local and international linkages and collaboration is highly encouraged and that proposed activities for MBA be tabled for discussions among graduate school students and graduate school university head.Keywords: MBA Curriculum, business, economics, Accreditation
   
   
5. Proposed Eclectic Model for a More Humane and Responsive Community Extension Program for Philippine Tertiary Educational Institutions By: Dr. Reynalda Garcia, Dr. Norma Meñez and Dr. Teresita Guico (2010)
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6. Organizational Spirituality and People Management Practices of Banks in Batangas City: Basis for Proposed Management Effectiveness  By: Dr. Esmenia R. Javier (2010)
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7. Status of the Implementation of QMS ISO 9001:2000 Standards at LPU-B By: Dr. Esmenia R. Javier (2009)
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8. The Organizational Effectiveness of Lyceum of the Philippines University Using the Malcolm Baldridge Model By: Dr. Flora V. Javier (2009)
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9. Training Needs of LPU Employees for Academic Years 2006-2009. Basis of an Enhanced Faculty and Staff Development Program By: Dr. Flora V. Javier (2009)
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10. Faculty Performance Evaluation System of Lyceum of Batangas: A Critique By: Dr. Flora V. Javier (2008)
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11. Status of the Master in Business Administration Program in Batangas City: Toward Building a Development Framework By: Dr. Remedios Magnaye (2008)
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12. A Paradigm Shift in Trend and Direction of Graduate School Business Research of the LB By: Dr. Amador Lualhati (2008)
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13. Tracer Study of the Lyceum of Batangas Graduate School Alumni: An Analysis Towards the Graduate School Sustainable Development By: Dr. Reynalda B. Garcia & Dr. Norma Meñez (2008)
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    This study was intended to trace the MPA and MBA graduates of Lyceum of Batangas with the purpose of strengthening the components of the Graduate School programs; thus ensure their acceptability and sustainable development.The researchers used descriptive design with the use of documentary analysis.Results showed that the graduation rate of the Graduate School MBA and MPA programs are fluctuating within 10 years; however, there occurred marked increase within the covered period that maybe considered for planning and marketing strategies.Majority of the MBA and MPA graduate were gainfully employed; they are now in the private sector and   they were promoted after finishing their Master’s degrees.The school related factors were considered differently by two groups of respondents : Useful by MBS graduates and Very Useful by MPA graduates in terms of curriculum in basic courses; but the major subjects and electives were rated useful only by all respondents. The respondents were not very Satisfied with almost all the student services and other school related factors, except the college dean’s office services.The Graduate School has started to improve in Research and community Extension Services to meet the requirements.The Intellectual, Communication, Interpersonal and Managerial skills as well as the work values developed among the Graduate School graduates are very useful to the respondents in meeting the requirements of the present work.Keywords: MBA, MPA, Curriculum, business, public administration, employment, graduates, alumni
14. Organizational Spirituality and Leadership Commitment: Approaches to Management Effectiveness at Lyceum of Batangas By: Dr. Esmenia Javier (2007)
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    The study attempted to investigate the extent of relationship from among the variables organizational spirituality, leadership commitment and management effectiveness. It also determined the levels of organizational spirituality, leadership commitment and management effectiveness of leaders at Lyceum of Batangas. It also tried to investigate the significant differences between the opinion of leaders and the teaching and non teaching staff on the levels of organizational spirituality, leadership commitment and management effectiveness. Finally, it tried to establish the best predictor of management effectiveness.The study is descriptive-correlation in nature.The participants of the study were the Vice Presidents, Deans and Department Heads who are considered as the leaders in Lyceum of Batangas. The members of the teaching and non teaching staff also acted as co participants of this study. The processing of the data was handled by a school-recognized statistician.Findings revealed that, generally, the leaders in LPU possess high levels of organizational spirituality, leadership commitment and management effectiveness, who practice spirituality in the workplace, and who are willing to commit extra time and efforts for them to achieve the goals of the school.Although the level of management effectiveness is high, it appears that there is the presence of individuals or groups who oppose the goals of the school; these individuals feel that they do not have influence over goals, methods and activities of the school. Additionally, there is a need to improve the communication process LPU particularly in the lower level.Leaders who possess combined attributes of organizational spirituality and leadership commitment are those who could also possess stronger capacity to manage and lead more effectively the organizations, particularly the educational institutions.Keywords: Organizational Spirituality, Leadership Commitment, Management effectiveness,
15. Spirituality, Stress and Teaching Performance of Faculty Members of LB By: Dr. Esmenia R. Javier (2005)
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16. The Status and Competitive Posture of LB : Basis for Strategic Directions Towards the University Status By: Dr. Flora V. Javier (2005)
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17. Analysis of the Organizational Effectiveness of the PNP in Lipa City By: Dr. Teodulfo Macaraig (2005)
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